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April 10, 2009, Newsletter Issue #334: Making Complaints
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Tip of the Week
If you are displeased with the food or the service of a restaurant, or with the service in a store, make your voice heard. Always ask for the manager, do not expect minor employees to satisfy your demands. Try to remain calm, factual and polite. If you dislike a particular food, call the headwaiter and ask for a different dish. Good restaurants usually provide a replacement free of charge. Note: Do not expect the same kind of service as you get in the US. You will not have your waiter hover over your table, nor ask you repeatedly if you want more, or if the dish is satisfactory. It may be necessary to call the waiter.
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